Box Office Policies

robert_boxofficeWe encourage patrons to purchase tickets through our website 24 hours a day! Our box office system allows a great deal of flexibility in managing your tickets and account, and also allows you to redeem flex passes and memberships online! Without having to call us! The future is now.

And we’re happy to take your call if you’d like to talk to a person to arrange your tickets.

Our regular box office hours are
Tuesday-Friday, 11am-5pm

And 1 hour before curtain on show days.

Our lobby opens 1 hour before curtain, so you’re welcome to come early and have a drink with us!

Seating is general admission (though Know Theatre Members get Priority Seating as a special benefit) and doors to the upstairs theatre generally open about 10 minutes before showtime.

In our flexible space, no seat is more than about 20′ from the playing space… and most of them are much closer!

Late Seating

Please note: Late seating may not be available for all shows. If you know you’re running late, please give us a call and let us know. We’re flexible enough to delay our start time if you’re due to arrive any minute, but late starts make the rest of the audience grumpy.

Refunds/Exchange Policy

While we do our best to accommodate ticket exchanges (We understand! Life happens!) we cannot guarantee any exchanges and we are unable to offer refunds on tickets sold.